Privacy Policy

Effective Date: 24-06-2024

This Privacy Policy describes how NAV FINCON LLP (operating as Kanso Sports India, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from kansosports.in (the “Site”).

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

Order Information: When you make a purchase or attempt to make a purchase, we collect:

• Contact Details: Name, email address, and phone number.
• Shipping & Billing: Shipping address and billing address.
• Payment Details: Payment method preference (e.g., prepaid or Cash on Delivery). For prepaid orders, your payment information is securely processed directly by our payment gateway (e.g., Razorpay); we do not capture or store your full credit card, debit card, or UPI details on our servers.

Device Information: We automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device to ensure our WooCommerce platform functions correctly.

2. How We Use Your Information

We prioritize a streamlined, low-friction experience. We use the Order Information we collect primarily to fulfill orders placed through the Site. This includes:

• Processing your payment information.
• Arranging for shipping and routing your details to our courier services.
• Providing you with invoices and/or order confirmations.
• Verifying Cash on Delivery (COD) orders.

Our Communication Promise: We respect your digital space. Your email and phone number will strictly be used for essential, transactional updates related to your order (like dispatch notifications and tracking links). We do not send automated, intrusive promotional messages on platforms like WhatsApp, nor do we deploy aggressive abandoned cart recovery campaigns.

3. How We Share Your Information

We share your Personal Information with trusted third parties to help us provide our services and fulfill your orders:

• E-commerce Platform: Our store is built on WooCommerce, which powers our online sales and inventory management.
• Payment Gateways: We use secure processors like Razorpay to handle transactions safely.
• Logistics Partners: We share your name, shipping address, and phone number with our courier partners strictly to ensure the fast and accurate delivery of your shoes.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Your Rights

Depending on your location, you may have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

6. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@kansosports.in or by mail using the details provided below:

Nav Fincon LLP

DBA: Kanso Sports India

1ST FLOOR, OFFICE NO.F-50, SHREE ASTHAVINAYAK

CHS LTD, CTS NO 195,OLD DN NAGAR, ANDHERI WEST,

Mumbai Suburban, Maharashtra, 400053

support@kansosports.in